About this policy
This Privacy Policy explains how Surachna Home Inspection & Quality Assurance ("Surachna", "we", "us") collects, uses, shares and protects personal data that you share through www.surachna.in, by phone or on WhatsApp.
By using this website or submitting an enquiry, you agree to the practices described here. If you do not agree, please do not submit your details through the website.
Information we collect
When you fill in an enquiry, booking or sample report form, we collect the details you choose to give us:
- Your full name and mobile number
- Your email address, if you provide it
- Whether you are a homeowner, a housing society or a builder or contractor
- The service you are interested in
- Your city and property location
- Property details such as type, size and your preferred inspection date
- Anything you write in the message field
Like every website, our hosting server also records basic technical information such as your IP address, browser type and the time of each request. We use it only to keep the website secure and to prevent spam, for example by limiting repeated form submissions.
We do not ask for bank or card details, government identity numbers or passwords through this website. This website does not use advertising or tracking cookies. Pages that show an embedded Google Map load content from Google, which may set its own cookies under Google's privacy policy.
How we use your information
We use your personal data only for the purposes for which you shared it:
- To respond to your enquiry by call, SMS, WhatsApp or email, as you agreed when you submitted the form
- To understand your requirement, plan the inspection and schedule a visit
- To prepare quotations, inspection reports and related communication
- To keep records of enquiries and services we have provided
- To keep the website secure and prevent misuse
- To meet our legal, tax and accounting obligations
We do not use your details for unrelated marketing without your consent.
Your consent
Under India's Digital Personal Data Protection Act, 2023 (the DPDP Act), we process the personal data you give us on the basis of your consent, which you provide by ticking the consent box on our forms, and for other lawful uses that the Act allows.
You can withdraw your consent at any time by contacting us (see "Contact us" below). Withdrawing consent does not affect anything we did before you withdrew it, but we may no longer be able to respond to your enquiry or provide the service.
How we protect your information
We use reasonable security safeguards to protect your personal data from unauthorised access, use or disclosure. The website is served over an encrypted (HTTPS) connection, enquiry records are kept in a location on our hosting account that is not publicly accessible, and access is limited to people who need it.
No method of storing or sending information over the internet is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will inform you and the authorities as the law requires.
How long we keep it
We keep your personal data only for as long as it is needed for the purposes described in this policy, including responding to your enquiry, delivering any service you book, and meeting legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.
Your rights
Under the DPDP Act, you have the right to:
- Ask for a summary of the personal data we hold about you and how we use it
- Ask us to correct, complete or update your personal data
- Ask us to erase your personal data, unless we must keep it by law
- Withdraw your consent at any time
- Nominate another person to exercise these rights on your behalf in the event of death or incapacity
- Have your grievances about our handling of your personal data addressed
To use any of these rights, call or WhatsApp us on +91 83560 45603. We may ask you to confirm your identity before acting on a request. If you are not satisfied with our response, you may approach the Data Protection Board of India.
Children
Our services are meant for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared their details with us, please contact us and we will delete them.
Links to other websites
This website links to services run by others, such as WhatsApp and Google Maps. We are not responsible for their privacy practices, so please read their policies before sharing information with them.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Contact us
For questions about this policy, to exercise your rights or to raise a grievance about your personal data, call or WhatsApp us on +91 83560 45603. We will respond within a reasonable time and within any period required by law.